Last Updated: [March 18, 2025]
Naomi’s Family Resource Centre (NFRC) is committed to protecting the privacy and confidentiality of personal information collected through our website. We respect the trust placed in us by our residents, donors, employees, and stakeholders and ensure that personal data is handled responsibly and securely.
Our Privacy and Security Policy outlines how we collect, use, store, and disclose personal information on our website in accordance with:
- PIPEDA (Personal Information Protection and Electronic Documents Act)
- PHIPA (Personal Health Information Protection Act, Ontario)
- MFIPPA (Municipal Freedom of Information and Protection of Privacy Act, Ontario)
- CASL (Canada’s Anti-Spam Legislation)
- Child and Family Services Act (CFSA, Ontario)
By using our website, you consent to the terms outlined in this policy.
What Personal Information Do We Collect?
NFRC only collects personal information necessary for our operations, including but not limited to:
- Donor Information: Name, address, email, phone number, and payment details for processing donations unless marked anonymously.
We do not collect or store sensitive health information, social insurance numbers, or personal data from shelter residents via the website.
How Do We Use Your Information?
NFRC only uses collected information for specific and lawful purposes, including:
- Processing donations and issuing tax receipts.
- Responding to inquiries submitted via our website.
- Managing email subscriptions for those who opt in.
- Improving website functionality and security.
- Ensuring compliance with legal obligations.
We do not sell, rent, or trade personal information to third parties.
How We Protect Your Information
NFRC implements strict security measures to protect your data from unauthorized access, loss, or misuse, including:
- Encryption of payment information for donations.
- Firewall and password protections on our network and databases.
- Limited access to personal data (only authorized staff can view donor or contact details).
- Secure retention and disposal of personal information in compliance with PIPEDA and PHIPA.
How Long Do We Keep Your Information?
NFRC follows data retention best practices:
- Donor records are retained for seven (7) years as per CRA requirements.
- Once the retention period expires, data is securely deleted or anonymized.
Disclosure of Information to Third Parties
NFRC does not share personal information unless:
- Legally required (e.g., responding to law enforcement, complying with court orders).
- Necessary for processing donations (e.g., secure payment processors).
- Approved by the individual (e.g., in cases of explicit donor recognition).
NFRC’s website may contain links to third-party sites, but we are not responsible for their privacy practices.
Your Rights Under Privacy Laws
Under PIPEDA and PHIPA, you have the right to:
- Request access to your personal information held by NFRC.
- Request corrections if your information is inaccurate.
- Withdraw consent for communications or data processing.
- File a complaint if you believe your privacy rights have been violated.
To exercise these rights, please contact NFRC’s Privacy Officer (details below).
Renee Moores
Executive Director
director (type in at symbol) naomiscentre.com
Cookies & Tracking Technologies
NFRC’s website does not use third-party cookies or Google Analytics. However, we may use essential cookies for security and functionality. You can manage cookie settings through your browser.
Breach Notification Policy
In the event of a security breach that compromises personal data:
- Affected individuals will be notified within 72 hours.
- The Privacy Commissioner of Canada and/or Ontario’s Information and Privacy Commissioner will be informed if legally required.
- NFRC will take immediate steps to mitigate risks.
Contact Us
For any privacy-related concerns, please contact:
Naomi’s Family Resource Centre (Winchester)
Registered Charity: 119051092-RR0001
Renee Moores, Executive Director
director (type in at symbol) naomiscentre.com
Updates to This Privacy Policy
This policy will be reviewed periodically and updated as necessary to reflect changes in legal requirements, organizational practices, or security measures. The most recent version will always be available on this page.
Information provided to Naomi’s Family Resource Centre is kept confidential, as per our Confidentiality Agreement.